customer service
Aug. 25th, 2004 08:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
swingchickieso, i am a big one for good customer service. not that i expect to be fawned over when i walk into a store... but being in sales myself, i want done unto me what i would do unto others. i want someone who'll let me do my thing in their store, not smother me, know enough about their products to answer my questions, and just be nice. i don't think that's asking much.
i went into a specialty store at lunch today to get a gift for someone. i had seen it a while back in this shop, and thought it would be perfect... so since i was back in the area, i went to make my purchase. i was pretty green from my stomach problems, so i wanted to keep it simple... no browsing, just ask for the thing, get it, pay, and go. except, it was completely sold out. according to the sales guy, right from the moment the product name escaped my lips, he "tsk-tsk"ed me and was like, "oh honey, that sold out almost immediately. you should have bought it while you had the chance." i started to ask if they were getting any more in... he cut me off and told me that only a few stores had received them as a special shipment, so they were all gone, everywhere. i asked if maybe he could call one of the other stores, to check... he grinned the kind of grin that told me i was a pain in the ass, and called a store in god-knows-where, and left a voicemail asking for the item number so he could look into it for me. he took my name and number, and said he'd look into it and call me. i joked that if he could help me locate it, i'd give him a big kiss... the way he rolled his eyes and went "ooOOOooo..." told me that wasn't a very appealing prospect to him.
anyway, cut to 7:00 this evening. i was still thinking about this item... as anyone who read about my michelle k shoe mission knows, when a shopping task is put in front of me, i MUST succeed. and i figured it'd be a cold day in hell before the boston store rang me. so i went online and did a store search for the company, and it turns out the one i'd been in today was the only one in all of massachusetts. so i looked up ones in philly, and lo and behold, there was one in the king of prussia mall (best mall EVER... holla!). i called them and explained my situation, that i was in boston and was looking for this item but it was sold out and discontinued. the girl on the phone was a peach... she said their store had never received that item, but she'd heard about it, and would order it for me. i told her that the boston guy said it was completely gone. she got on her computer and went, "nope, my terminal says there are still 62 of them left in the company. i can place the order next week, and fedex it to you. how many would you like?"
i bought 7 of them from her.
they're not expensive at all, a few bucks apiece... i swear, if i had the money, i would have bought all 62 of them just so she'd get the commission. and in the meantime, i will never buy anything from the boston store, at least while that guy is working. grrrrr.
i went into a specialty store at lunch today to get a gift for someone. i had seen it a while back in this shop, and thought it would be perfect... so since i was back in the area, i went to make my purchase. i was pretty green from my stomach problems, so i wanted to keep it simple... no browsing, just ask for the thing, get it, pay, and go. except, it was completely sold out. according to the sales guy, right from the moment the product name escaped my lips, he "tsk-tsk"ed me and was like, "oh honey, that sold out almost immediately. you should have bought it while you had the chance." i started to ask if they were getting any more in... he cut me off and told me that only a few stores had received them as a special shipment, so they were all gone, everywhere. i asked if maybe he could call one of the other stores, to check... he grinned the kind of grin that told me i was a pain in the ass, and called a store in god-knows-where, and left a voicemail asking for the item number so he could look into it for me. he took my name and number, and said he'd look into it and call me. i joked that if he could help me locate it, i'd give him a big kiss... the way he rolled his eyes and went "ooOOOooo..." told me that wasn't a very appealing prospect to him.
anyway, cut to 7:00 this evening. i was still thinking about this item... as anyone who read about my michelle k shoe mission knows, when a shopping task is put in front of me, i MUST succeed. and i figured it'd be a cold day in hell before the boston store rang me. so i went online and did a store search for the company, and it turns out the one i'd been in today was the only one in all of massachusetts. so i looked up ones in philly, and lo and behold, there was one in the king of prussia mall (best mall EVER... holla!). i called them and explained my situation, that i was in boston and was looking for this item but it was sold out and discontinued. the girl on the phone was a peach... she said their store had never received that item, but she'd heard about it, and would order it for me. i told her that the boston guy said it was completely gone. she got on her computer and went, "nope, my terminal says there are still 62 of them left in the company. i can place the order next week, and fedex it to you. how many would you like?"
i bought 7 of them from her.
they're not expensive at all, a few bucks apiece... i swear, if i had the money, i would have bought all 62 of them just so she'd get the commission. and in the meantime, i will never buy anything from the boston store, at least while that guy is working. grrrrr.
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no subject
Date: 2004-08-25 05:51 pm (UTC)no subject
Date: 2004-08-25 06:25 pm (UTC)no subject
Date: 2004-08-25 06:28 pm (UTC)no subject
Date: 2004-08-25 06:54 pm (UTC)I think you should visit that store, and that "clerk" [because, at this point, that's all he is], and politely inform him that the item does indeed exist, is orderable, and that you have chosen to take your business to another store to get it. And it wouldn't hurt to try and say that within earshot of the manager.
Grr... some people are idiots.
no subject
Date: 2004-08-27 01:54 pm (UTC)