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customer service... i no has it.
Aug. 18th, 2008 02:58 pmtoday at lunchtime i ran over to the local Salad Works to grab a to-go salad for a lunchtime meeting in another building of ours down the street. i'm not a huge fan of the chain, they always water down their dressings and put 2 teeny toppings on 5 pounds of lettuce... but today they pretty much lost me as a customer.
i ordered a fiesta salad, which is basically a mexican salad with corn and black beans and stuff. they have a salsa ranch dressing, so i asked for that as the dressing. the employee, in a rush, grabbed the wrong ladle and put a big blurt of sesame vinaigrette on it before i could stop her. "oops," she said, "wrong dressing. but it's only 1 scoop, is that okay?" with that, she grabbed the correct ladle and went to put salsa ranch on top of it. i had to stop her in mid-ladle and tell her no, i didn't want two dressings mixed together on there. "so... what... you want a NEW salad?" she asked in exasperation.
\the best part is, the MANAGER was just as exasperated with me for wanting a new salad. i'm sorry, but if i'm going to pay $8 for a pile of lettuce, i at least want it to taste right, not with 2 totally different dressings nastily plopped on top. and these people couldn't comprehend that, and i found myself apologizing to them. "i'm sorry, i don't like vinaigrette, that's not what i asked for," while they gave me a big heavy sigh and threw my ingredients haphazardly into a new bowl. grrrrrr.
i ordered a fiesta salad, which is basically a mexican salad with corn and black beans and stuff. they have a salsa ranch dressing, so i asked for that as the dressing. the employee, in a rush, grabbed the wrong ladle and put a big blurt of sesame vinaigrette on it before i could stop her. "oops," she said, "wrong dressing. but it's only 1 scoop, is that okay?" with that, she grabbed the correct ladle and went to put salsa ranch on top of it. i had to stop her in mid-ladle and tell her no, i didn't want two dressings mixed together on there. "so... what... you want a NEW salad?" she asked in exasperation.
\the best part is, the MANAGER was just as exasperated with me for wanting a new salad. i'm sorry, but if i'm going to pay $8 for a pile of lettuce, i at least want it to taste right, not with 2 totally different dressings nastily plopped on top. and these people couldn't comprehend that, and i found myself apologizing to them. "i'm sorry, i don't like vinaigrette, that's not what i asked for," while they gave me a big heavy sigh and threw my ingredients haphazardly into a new bowl. grrrrrr.
